Telecetera is a software that has innovated software to replace paper forms, spreadsheets, and legacy software with modern Enterprise Applications and Mobile Apps. We asked Steven Borwell-Fox, Managing Director, to describe one of their most popular products: Connect Software.
“The original product was launched around 2005, and was replaced with a Cloud based version in 2022. Most customers have migrated onto it with our help and support. Connect supports businesses performing Inspection, Repair, and Maintenance jobs.”
“Connect consists of the Smart Scheduler and ConnectMobile. The Smart Scheduler runs in a Web Browser and is ideal for office-based people who need to respond to Reactive Maintenance Jobs from their customers, and schedule Planned Preventative Maintenance (PPM) jobs too.”
“The jobs added to the Smart Scheduler are then immediately available on ConnectMobile, which is the Mobile App that engineers have on their company smartphones or tablet devices. The engineers travel to each job, read the job notes and attachments, do the work, take photos, get the job signed off on-site, then stop the clock and start travelling to their next job.”
“The location of the engineer can also be seen in real-time on the Smart Scheduler, so the team back in the office can schedule emergency jobs in real-time, or squeeze in extra jobs if they are in a similar location or enroute to the next job perhaps.”
The Connect product is trusted across a wide range of industries and professions, including property maintenance teams, housing associations, telecom installers and more.
We asked Steven what services/solutions Telecetera offer those who work in Asset & Facilities Management specifically, “Facilities Managers can use Connect for both Response and PPM Jobs. Our team integrates Connect with third-party systems, so that all the job data, assets, and job history can be seen in the other systems. Our team has integrated Connect with Omniledger, OrchardMRI, CivicaCX, and more recently SAP.”
“Also, adding customers, sites, and assets at each site is easy in the Smart Scheduler. Assets can be bar coded, and the bar code scanned to check the engineer is inspecting/repairing/servicing the correct Asset. For example, Air Conditioning Units can have a bar code label on them which can be easily read by the customer and scanned by the engineer. Documents can be attached to the asset, or asset type so the engineer can see any schematics or service plans and guidance.”
Recently, Telecetera ran a marketing campaign for Property Maintenance Teams which includes Social Housing, Facility Managers, and Private Sector Commercial Landlords, showcasing Connect as the ideal Work Force Management (WFM) software solution that allows businesses to respond faster to operational changes and urgent customer requests. Connect is perfect for this sector because in addition to scheduling and tracking jobs, Connect also streamlines the management of your Property Maintenance Team’s vehicles, helping your organisation uphold Corporate Governance and Health & Safety standards with ease. You can add vans, cars, and other vehicles by simply entering their registration plate details, and with DVLA integration, Connect provides real-time updates on each vehicle’s MOT and Road Tax status, ensuring your fleet remains compliant.
Furthermore, for quick visual reference, you can upload a photo of each vehicle. The overall status of your fleet is clearly displayed on the home or scheduler view using a simple traffic light system: a green dot next to ‘Vehicles’ indicates all vehicles have more than a month remaining on their MOT and Road Tax; orange signifies that one or more vehicles are within a month of expiry; and red alerts you that one or more vehicles are no longer compliant.
For PPM jobs such as Gas Certificate, Electrical inspections, PAT testing, Mould inspections, Connect also helps to manage compliance and governance of jobs and assets across multiple sites. Aligning these without disrupting operations comes easily when using Connect. Using one centralised system, you’ll never miss a task, non-compliance, or duplicated job ever again. With many industries requiring proof that PPM tasks have been completed, Connect ensures all your records are up-to-date and accurate, leaving you more time to do other tasks.
Looking ahead, we asked Steven what new features/products are on the way, “My team have been working on a new ‘Itineraries’ Feature. This is where the person scheduling the jobs selects a group of engineers and jobs, and then the software performs its magic and makes the most efficient itinerary suggestions. It’s the travelling salesperson problem, but in multiple dimensions!”
“Also, as a way of better supporting our Connect product and our customers that use it, we are now working for larger organisations that have data overload, i.e. data in disparate systems, on different sites, in different countries, and the spreadsheets that are their ‘glue’ are rapidly becoming unstuck. Our team leave their data where it is, virtualise it, discover it, then proceed to build Enterprise Applications, Mobile Apps, Asset Maps, and Dashboards as if the data was in one system. More to come on this in the Autumn.”
For more information, please see below:
T 01905 612220
www.telecetera.co.uk